5 Essential Qualities You Should Seek in Your Suppliers
A wise person told me once that most problems that arise between buyers and sellers are due to problems with the supplier rather than the product's they sell. In my better than 25 years of supplying deposit bags, evidence bags and security bags I have found this to be absolutely true.Although you have many choices in whom you select, when put to the following criteria, the field of legitimate suppliers thins rapidly. This is because, as is with most things in business, the majority of companies that sell products and services are more interested in selling you rather than assisting you. More interested in your money than building a trusted relationship.
When selecting a supplier for your security bag needs the first thing you should keep in mind is you will rely on that company over and over again. So it is important to select a firm that you are comfortable to establish a relationship with.
Even when we are purchasing from a company whos service is less than what we would like, we often remain with them for the fear of changing from bad to a worse situation.
With this thought in mind here are 5 things that you should examine when considering a new supplier for bank deposit bags, cash control bags or any other security bags:
Accessability- Most of us in business today rely heavily upon voice mail and email to keep in contact with their customers. Although this may be efficient in some ways, nothing is more maddening when trying to resolve a problem or issue than not getting a live person on the phone to immediately answer your questions. I believe that some people use email and voice mail as a method to avoid direct accessability. Online purchasing exaserbates this frustration. So be sure when purchasing online, the supplier provides you with a phone number in case you require personal assistance and a live person answers your call. Avoid lengthy phone trees that guide you from department to department.
Knowledge- How long does it take to resolve your issue? If your supplier knows their product and the application in which they are used, your answers should be immediate. When your supplier can provide clear and concise answers that you can easily understand, they are earning your confidence and respect. Simply, it is your suppliers responsibility to know their product so make them earn your confidence and your money.
Integrity- This is a word that is lost in many businesses today. Especially in larger firms whose management have little of their own money invested in the company. Furthermore, the product you buy may only be a subdivision of their main business. These people are more beholding to stockholders than to their customers. If you are purchasing a product that is vital to your daily business, it is wise to select the firm that has it's sole interest in the product you purchase. They will be more likely to respond immediately to any legitimate complaint as their survival hinges on your satisfaction.
Experience- At first blush this would seem to be the same as "knowledge". However, experience denotes time in service. Much like knowledge we acquire in our personal lives, experience puts substance to knowledge. For example, a 22 year old graduate in Economics may be very knowledgeable on the subject, but future years make that knowledge valuable to their fellow human being.
Depth of Product Line- This is the easiest requirement to view and hence why it is left to last. A company that offers an extensive product line is demonstrating confidence in what they sell. Products are developed over time from requirements of their many customers. They are more likely to have refined these products to offer you the greatest value for your money.
At http://www.tampertite.com/ we hold the above requirements to be essential in our 50 years of being in business and over 20 years of solving security bag problems. We are committed to our products because they have proven to work well for our customers and keep them coming back. We establish relationships confidence and trust. And with this commitment we are constantly evolving with new products that answer new developing requirements in our industry.
Please take a moment to view our website and feel free to contact us at http://www.tampertite.com/ or calling 1-800-422-6651 with any questions you have.




